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Banking app help guides

Quick, easy guides to help you register yourself to use the banking app. buy electricity and transfer funds to
another Absa account or to a wallet. Also see how you can manage your accounts using the Absa Banking App.

How to download the app and register

Download the Absa Kenya Mobile App, register yourself and access various banking functions.

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How to add a beneficiary

Add a beneficiary for fund transfer, electricity, DSTV and more.

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How to purchase electricity

We show you easy steps to buy electricity on the app for yourself or a beneficiary.

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How to transfer
funds

With the app, you can transfer funds to another Absa account or between your own accounts. Discover how.

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How to register and use the app

How to register (new user)
Download Absa Kenya Mobile App via Google Play, Apple Store or Huawei App Gallery

Open the app on your device

Click register (extreme top right)

Enter your details and click continue

Select verification method

Populate verification details and click continue

You receive OTP via SMS and enter the OTP

Create an online banking username

Create an online banking password

You will see a confirmation screen
How to pay your credit card
Open the Absa Kenya Mobile App on your device

Login

Select the 'Transact' option on the bottom of the screen

Select the"Pay Credit Card" option

Select to pay to a saved credit card number or to a new credit card

Select account to pay from and select an amount to pay and click continue

Verify the transaction details and input the OTP

You will see a confirmation screen
How to request a statement
Open the Absa Kenya Mobile App on your device

Login

Tap the account whose transaction history you want to view

The account's transaction history will be displayed

You can filter the transactions by inward/outward/date range/amount range
How to locate a branch or ATM
Open the Absa Kenya Mobile App on your device

Click on the burger menu at the extreme Top left

Select ATM & Branch Locator

Select All, or ATM or Branch

The ATM/branch locations are displayed

You can also use the Search option to narrow down the ATM/Branch search
How to enable fingerprint log in
Open the Absa Kenya Mobile App on your device

Login

Select the 'More' option on the bottom right of the screen

Go to Settings

Select "Enable Fingerprint"

You are prompted to place your finger on your phone's fingerprint sensor. Note:Fingerprint Log in must already be enabled on your phone before you can enable it on the Absa Mobile Banking app

After placing your finger on your phone finger print sensor, a notification is displayed letting you know that biometric login has been successfully enabled

To disable Fingerprint log in, Please go to Settings and turn off the option "Enable Fingerprint Login"

How to add a beneficiary

Airtime top up
Open the Absa Kenya Mobile App on your device

Login

Click on More (bottom right)

Select "Beneficiaries"

Select Add new beneficiary

Select Buy Airtime

Populate beneficiary name

Select service provider

Input the mobile number and click continue

Review details and save

Enter OTP and continue
Electricity
Open the Absa Kenya Mobile App on your device

Login

Click on More (bottom right)

Select "Beneficiaries"

Select Add new beneficiary

Select "Pay a bill" and select "Water and Power Utility"

Select PataPawa KPLC - Prepaid or KPLC Postpaid as the biller and input the account number and beneficiary name and continue

Review details and save

Enter OTP and continue
DSTV
Open the Absa Kenya Mobile App on your device

Login

Click on More (bottom right)

Select "Beneficiaries"

Select Add new beneficiary

Select "Pay a bill" and select "Television Subscription"

Select Multichoice - DSTV as the biller and input the reference number and beneficiary name and continue

Review details and save

Enter OTP and continue
Fund transfer to an Absa account
Open the Absa Kenya Mobile App on your device

Login

Click on More (bottom right)

Select "Beneficiaries"

Select Add new beneficiary

Select "Domestic Absa Account"

Populate account number and Lookup to verify. (Beneficiary name populates automatically after lookup). Click continue

Review details and save

Enter OTP and continue

How to purchase electricity

How to buy electricity
Open the Absa Kenya Mobile App on your device

Login

Select Pay Bill icon

Select to pay to a new biller and input the details or select to pay to a saved payee

Select 'KPLC Postpaid or PataPower KPLC Prepaid and enter account number then click next

Populate account number and Benficiary name (save beneficiary for future use if you wish to)

Select account to pay from and enter amount to top up and click continue

Review bill and enter OTP to confirm payment

You see a confirmation screen

How to do a fund transfer

Absa to Absa
Open the Absa Kenya Mobile App on your device

Login

Select 'Transact' icon at the bottom

Select Absa to Absa

Select to pay to an existing beneficiary or new beneficiary and input the details and click continue

Select account to transfer from, currency and enter amount and click continue

Accept transaction fee and click Transfer now

Enter OTP and continue

You will see a confirmation screen
Real-time gross settlement (RTGS)
Open the Absa Kenya Mobile App on your device

Login

Select 'Transact' icon at the bottom

Select RTGS

Select to pay to an existing beneficiary. Pay a new beneficiaty feature not available on app

Select account to transfer from, currency and enter amount and click continue

Verify details click Transfer now

You will see a confirmation screen
International transfer
Open the Absa Kenya Mobile App on your device

Login

Click on Transact icon at the bottom

Select "International"

Select to pay to a new beneficiary or existing beneficiary

Input the beneficiary name,address,city and country of residence and click continue

Input the account number/IBAN. You can also input the clearing network and clearing code(if applicable) and click continue

Input the beneficiary bank SWIFT code. Intermediary bank details are optional.

Choose if you want to save the beneficiary to your list of payees and Click on "Continue"

Select the source account, currency and also input the transaction amount

Select the party responsible for paying the transaction fees(BEN/SHA/OUR)and click continue

Input the OTP and select "Continue".

The International Transfer confirmation page is displayed.
Internal transfer (between own accounts)
Open the Absa Kenya Mobile App on your device

Login

Select the 'Transact' option on the bottom right of the screen

Select the "Inter-account" option

Select the source and beneficiary accounts

Input the amount and transaction narration and click continue

Verify details and click "Transfer now"

You will see a onfirmation screen

Need more help?

Tel: +254 (20) 3900000
Cell: +254 (722) 130120
Cell: +254 (732) 130120

Abby on WhatsApp:
+254 710 130000

Email:
absa.kenya@absa.africa

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Absa Bank Kenya PLC. Registered in Kenya. Registered office: Absa Head Quarters, Waiyaki Way, PO Box 30120, 00100 GPO, Nairobi, Kenya.
Absa Bank Kenya PLC is regulated by the Central Bank of Kenya.

Banking app help guides

How to download the app and register

How to add a beneficiary

How to purchase electricity

How to transfer funds

How to register and use the app

How to add a beneficiary

How to purchase electricity

How to do a fund transfer

Need more help?

Useful Tools

Our sites

Who we are

Support

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How to transfer
funds