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Hello Money help guides

With Hello Money, it's easy to send cash, buy airtime, transfer funds and buy electricity from your mobile phone. We show you how to register and do these transactions and more with our quick and easy help guides.

How to register and use Hello Money

Follow the easy steps to register, reset your password and request statements.

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How to add a beneficiary

Add a beneficiary for fund transfers, electricity purchases, airtime top ups and more.

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How to buy electricity and airtime

We show you easy steps to buy electricity and top up airtime on Hello Money.

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How to transfer funds and send cash

You can use Hello Money to send cash and to transfer funds to an Absa account or mobile wallet.

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How to register and use Hello Money

How to register (new user)
Dial *224#

Select Language (English or Swahili)

Select the self registration option

Enter account number

Press 1 to accept terms and conditions

Enter date of birth details as requested

Enter card number digits as requested

Enter debit card’s expiry date

Receive confirmation screen of successful registration

Temporary mobile banking PIN will be sent to your device via SMS
How to change PIN
Dial *224#

Enter temporary mobile banking PIN

Enter new PIN

Re-enter new PIN

Confirmation screen of successful PIN change
How to reset PIN
Dial *224#

Select 1 for "Forgot PIN"

Input "1" to continue

Input your account number and other personal details as requested (details pertaining to your date of birth and debit card details)

Input the new PIN and confirm.

Your PIN is successfully changed.
How to request a statement
Dial *224#

Enter PIN

Select option 5: Bank Services

Select option 1: Account services

Select Mini Statement

Select Account number

Account mini statement details are displayed.

How to add a beneficiary

M-wallet
Dial *224#

Enter PIN and send

Select the ‘Mpesa/Airtel Money’ option 2 from list

Select Mobile Money Operator for sending money to "MPESA or Airtel Money"

Select wallet to transfer funds to "To own number or To other number"

Select option 3: New Beneficiary

Select the Mobile Money Operator

Input beneficiary mobile number

Enter beneficiary nick name

Press 1 to confirm
Electricity
Dial *224#

Enter PIN

Select option 5: Bank Services

Select option 2: Pay bills

Select option 4: Register a biller

Select the biller KPLC Postpaid or PataPawa KPLC - Prepaid

Enter account number

Enter biller nick name

Press 1 to confirm

You see a confirmation screen
Fund transfer an Absa account
Dial *224#

Enter PIN

Select option 5: Bank Services

Select option 3: Funds transfer

Select register beneficiary

Select Absa A/C

Enter beneficiary account number

Enter beneficiary nick name

Press 1 to confirm

You will see a confirmation screen

How to buy electricity and top up airtime

How to buy electricity
Dial *224#

Enter PIN

Select option 5: Bank Services

Select option 2: Pay bills

Select option 1: Pay a Registered Biller or option 2: Make a One-time Payment

Select the biller KPLC Postpaid or PataPawa KPLC - Prepaid

Enter account number

Enter amount

Select account or credit card to pay from

Press 1 to confirm

You see a confirmation screen
How to top up airtime
For your own number:

Dial *224#

Enter PIN

Select option 4: Airtime Top up

Select operator (Safaricom Airtime or TELKOM AIRTIME)

Select to purchase airtime for your number

Enter amount. No decimals allowed

Select account or credit card to debit

Press 1 to confirm details

You see a confirmation screen

For another number:

Dial *233#

Enter PIN

Select option 6: Buy Airtime Top up

Select operator (Airtel/MTN/Africell/UTL)

Select to purchase airtime for Other Number

Select if it's a one-time/first-time transaction or to an existing beneficiary

Enter the mobile number if it's a one-time transaction

Enter airtime amount

Select the transaction Account

Press 1 to confirm details

You will see a confirmation screen

How to transfer funds and send cash

How to send cash
Dial *224#

Enter PIN and send

Select the ‘Cash Send’ option 1 from list

Enter beneficiary's mobile number

Enter the amount in multiples of 1000

Select account to send from

Create a 4-digit access PIN for the recepient

Confirm the 4 digit PIN created at step 7

Confirm the transaction, and receive a confirmation note of the transaction

An SMS will be sent to the number with the details of the Cash send purchase

Send the PIN separately to the recepient
How to do a fund transfer (Absa to Absa)
Dial *224#

Enter PIN

Select option 5: Bank Services

Select option 3: Fund Transfer

Select option 1: To own Absa A/C, or Option 2: To other Absa A/C

Select registered (If beneficiary is on your list of payees) or unregistered (and enter the account number)

Enter amount to be transferred. Decimals not allowed

Select account to transfer from

Press 1 to confirm the transaction

Confirmation screen is displayed
How to transfer to mobile wallet
Dial *224#

Enter PIN and send

Select the ‘Mpesa/Airtel Money’ option 2 from list

Select Mobile Money Operator for sending money to "MPESA or Airtel Money"

Select wallet to transfer funds to "To own number or To other number"

Select if this is a one-off transfer or a transfer to an saved beneficiary

Input the customer mobile number

Input the transaction amount

Select the Account to be debited

Press 1 to confirm the transaction

Need more help?

Call:

Tel: +254 (20) 3900000
Cell: +254 (722) 130120
Cell: +254 (732) 130120

WhatsApp:

Absa Bot: +254 710 130000

Email:

absa.kenya@absa.africa

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Sitemap | Absa Bank Kenya PLC. Registered in Kenya. Registered office: Absa Head Quarters, Waiyaki Way, PO Box 30120, 00100 GPO, Nairobi, Kenya.
Absa Bank Kenya PLC is regulated by the Central Bank of Kenya.

You are browsing banking for:

What do you want to do:

Hello Money help guides

How to register and use Hello Money

How to add a beneficiary

How to buy electricity and airtime

How to transfer funds and send cash

How to register and use Hello Money

How to add a beneficiary

How to buy electricity and top up airtime

How to transfer funds and send cash

Need more help?

Tel: +254 (20) 3900000 Cell: +254 (722) 130120 Cell: +254 (732) 130120

Absa Bot: +254 710 130000

Useful Tools

Our sites

Who we are

Support

Legal

Experience banking at your fingertips

Tel: +254 (20) 3900000
Cell: +254 (722) 130120
Cell: +254 (732) 130120