Cybercriminals take advantage of the COVID-19 pandemic to devise new scams. Remain extra vigilant, especially when responding to emails, giving out confidential information or clicking on links. 

Mobile banking

Bank from home with our Absa Kenya mobile banking app. Simply download the app from App Store or Google Play and complete your banking whenever you need to. Use your internet banking login credentials to log in.

Never share your card PIN, card CVV, card one-time PIN (OTP), online banking PIN or online banking password with anyone.  Visit our security centre for more information. 

Internet banking

Discover how you can do most of your everyday banking online. It's super easy to transfer funds, pay bills, request statements and a whole lot more. You can easily register yourself online, using either your account number and debit card, or using your credit card. You will receive a security code via SMS and be prompted to enter a username and password. Once you are registered, you can simply log in. You will also be able to use our convenient mobile banking app with the same credentials that you use for internet banking.

Log inRegister yourself

Try one of our other digital banking solutions
Hello Money *224#

Enjoy our banking services from the comfort of your home, even when you don't have data. Dial *224# and follow the steps to register. You can also call the contact centre on +254(732)130120/ +254(722)130120 to register.

With this service, you can transfer funds, check account balances, get mini statements, access PesaLink services, buy airtime and pay your bills.

Absa Chat Bot

Absa Bot is a virtual assistant that’s online 24/7, ready to answer the most commonly asked questions about our products and services. Start chatting right away by clicking here.

Absa Chat Bot also works on WhatsApp. Simply send a message directly to +254 710130000 and say Hello to start chatting to your own virtual assistant.

Branch operations

Further to the review of the measures instituted by the Government to contain the transmission of the Coronavirus (COVID-19), please note that we have changed our branch operating hours as below, effective Monday 29 June 2020:

  • Monday-Friday: 09:00 to 16:00
  • Saturday: 09:00 to 12:00

All branches will remain closed on Sundays and public holidays.

Register for mobile and internet banking today and do your banking digitally.

 

  • Will Absa’s branches remain open?

    In line with government stipulation, we have temporarily changed our branch operating hours effective 31 March 2020. All critical services will be available at all our branches. However, we encourage customers to make use of our convenient digital channels which are available 24/7.

    All branches remain open. Our temporary operating hours are: 

    • Monday-Friday: 09:00 to 15:00
    • Saturday: 09:00 to 12:00

    The following Premier Suites will remain open: 

    • Flagship Centre
    • Sarit Centre
    • Queensway Centre
    • Westgate Centre
    • Muthaiga Centre
    • Absa Towers
    • Nyali Centre

    Premier relationship managers:

    • 35 Relationship managers are available.
    • 24 Premier service executives are available.
  • Will all services be available at branches?

    Our services are available as usual. However, we recommend that our customers make use of our digital platforms such as Absa Online and the Absa Banking App (downloadable from App Store or Google Play) for transacting.

  • How clean are your ATMs?

    We regularly clean our ATMs and we have placed hand sanitisers across our ATM network for our customers to use.

  • Will it be safe to go into an Absa branch, will there be sanitisers at doors and ATMs or should I take my own?

    Absa’s main priority is the safety of its customers, employees and community members. As such, we have made every effort to ensure that the following measures are in place:

    • Hand sanitisers have been made available for staff to use after every transaction or customer interaction.
    • Hand sanitisers are also available for customer use when visiting a branch.
    • Biometric readers are wiped down with alcohol swabs after every transaction or customer interaction.
    • Cash handlers have been provided with regulation gloves.
    • All cleaning protocols have been enhanced (sanitisation of desks, counters, etc.). 
    • Educational initiatives have been implemented for employees (increasing awareness around hygiene and general behaviour).

    We ask all customers to adhere to these guidelines and respect the social distancing parameters inside branches/banking halls and at all ATMs.

  • Are clients screened or required to declare their recent travel as they enter your branches?

    The Government of Kenya places an express obligation on every person who has travelled internationally or come into close contact with someone who has travelled to proceed on self-quarantine for at least 14 days. 

    Every customer getting into our branches or head offices undergoes a temperature check and is required to disclose if they have travelled internationally in the last 14 days. If someone has a higher-than-normal temperature, they are denied entry to the premise and advised to visit a medical provider.

  • How do I register for online banking?

    You can easily register yourself online, using either your account number and debit card, or using your credit card. You will receive a security code via SMS and be prompted to enter a username and password. Once you are registered, you can simply log in. You will also be able to use our convenient mobile banking app with the same credentials that you use for internet banking

    Register yourself

  • What is Hello Money and how can I register?

    Hello Money is a fast, simple and secure USSD platform enabling you to do transactions directly on your mobile phone. For your safety, the user-friendly and interactive menu has an in-built encryption, ensuring no data is stored on the mobile phone.

    This service enables you to transfer funds (within own accounts and to other accounts), check account balance, pay utility bills, send cash, check credit card details and more.

    To register, dial *224# on your mobile phone and follow the instructions on the screen.

  • How can I start using the banking app?

    Simply download the app from App Store or Google Play and complete your banking whenever you need to. Use your internet banking login credentials to log in.

    Never share your card PIN, card CVV, card one-time PIN (OTP), online banking PIN or online banking password with anyone.  Visit our security centre for more information. 

  • Who should I contact if I can't meet my monthly payments?

    We are committed to help customers with active loans through this difficult time. Please call us on +254 (20) 3900000 or +254 (722) 130120 /+254 (732) 130120 to discuss a suitable repayment plan.

  • What measures are you taking to help your clients during this period?

    We continue to evaluate the impact of COVID-19, including its economic impact, on an ongoing basis. While it is too soon to speculate about the impact on defaults, we are looking at various possible scenarios and related actions that may become necessary should customers find themselves in financial difficulty.

    We would like to emphasise our call to our customers to approach us directly in the event of any form of uncertainty, including financial distress, during these unprecedented times.

     

  • What is Absa Kenya doing for consumer relief in terms of home loans, vehicle finance, small businesses and student loans?

    We are looking at various possible scenarios and actions that may become necessary should customers find themselves in financial difficulty.

    We repeat our call to our customers to approach us directly in the event of financial distress, during these difficult times.

  • What is Absa Kenya doing in terms of relief for personal or business loans?

    If you have an active personal or business loan and are experiencing financial strain due to the COVID-19 pandemic, our personal bankers and relationship managers are available to discuss and agree on a suitable repayment plan.

The Covid-19 Emergency Response Fund Board has put up an M-Pesa paybill number and bank account that Kenyans of goodwill, corporates and multinational institutions can use to send their donations. The money raised will go to medical facilities.

Anyone can use the account details below to make donations to help the
government fight the COVID-19 outbreak

Account name
Kenya COVID-19 Fund

Account number
2042554653

Bank name
Absa Bank Kenya PLC

Branch
Absa Towers

Branch Code
077

Swift Code
BARCKENX

M-PESA Paybill
999000

Account number
Name of organisation or individual