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Internet banking help

Quick, easy guides to help you register yourself to bank online. buy electricity and transfer funds to another Absa account or to a wallet. Also see how you can manage your accounts using Absa Internet Banking.

How to register and manage your account

See how to register; obtain statements, proof of payment, account confirmation letter and other documents; manage beneficiaries, standing instructions and your business payees.

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How to purchase electricity

We show you easy steps to buy electricity online for yourself or a beneficiary.

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How to do a fund transfer

You can transfer funds online using internet banking to another Absa account or to a wallet. Discover how.

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How to pay your credit card online

You can easily pay your Absa credit card online. Discover how.

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How to register and manage your account

How to register (new user)
Personal

Visit www.absabank.co.ke

Click on internet banking on the landing page

Click on "Register Now"

Select "I am a Retail Banking Customer" and click next

Enter customer information and accept the terms and conditions and click next

Customer receives OTP via SMS

Enter OTP and click next

Create username and password and click next

You see a confirmation screen

Business

Visit www.absabank.co.ke

Click on internet banking on the landing page

Click on "Register Now"

Select "I am a Business Banking Customer" and click next

Enter customer information and accept the terms and conditions and click next

Customer receives OTP via SMS

Enter OTP and click next

Create username and password and click next

You see a confirmation screen
Manage beneficiaries
Visit www.absabank.co.ke

Click on internet banking on the landing page

Enter username and password

Click login

Go to Transfer & Payments tab

Click on Manage My Payee(Right hand side)

Your list of saved beneficiaries is displayed. Click on any of them to delete or edit the details

To save a new beneficiary, click on "Add payee"

Select the Transaction type under which you want to save the payee and click next

Populate the payee details and click next

Input the OTP

The beneficiary is saved!
Obtain statements
Visit www.absabank.co.ke

Click on internet banking on the landing page

Enter username and password

Click login

Go to Account & Transactions tab

Click on the account number whose statement you want to view

Click on Account Activity/e-statement

Select the statement duration (not more than 3 months at a go) and click Search

Click on the pdf/Excel option at the top to download the statement.
Obtain proof of payment
Visit www.absabank.co.ke

Click on internet banking on the landing page

Enter username and password

Click login

Go to Transfer & Payment tab

Click on View Payments History (right side of the page)

Select the Transaction Type. Any successful payment will have the option “Generate” on the extreme right.

Click on Generate and click on Download
Download and view account confirmation letter
Visit www.absabank.co.ke

Click on internet banking on the landing page

Enter username and password

Click login

Click on Account Confirmation Letter(Right hand side)

The Account details are displayed.Click on "Review and Download"

The Account Confirmation page is displayed

Click on Download for the Account Confirmation Letter to be downloaded in PDF format
Manage standing instructions
Visit www.absabank.co.ke

Click on internet banking on the landing page

Enter username and password

Click login

Go to Transfer & Payments tab

Click on Manage Standing Instruction(Right hand side)

Your existing standing instructions are displayed. Click on any of them to delete or edit the details

To create a new standing instruction, click on "Set up a Standing Instruction"

Select the Source Account

Select the payee account (This is either SI to Own Account or SI to A Absa Kenya Customer)

For SI to A Absa Kenya Customer, enter account number, amount to transfer, first payment date and frequency.

Choose when the transfers should stop and click the check box to save the beneficiary on your list of payees

Click Next and Confirm

Enter OTP

The standing Instruction is set up.
Manage payee (business)
Visit www.absabank.co.ke

Click on internet banking on the landing page

Enter username and password

Click login

Go to Transfer & Payments tab

Click on Manage My Payee (right-hand side)

Your list of saved beneficiaries is displayed. Click on any of them to delete or edit the details

To save a new beneficiary, click on "Add payee"

Select the transaction type under which you want to save the payee and click next

Populate the payee details and click next

Input the OTP

The beneficiary is saved!
Manage transaction workflow (business)
Visit www.absabank.co.ke

Click on internet banking on the landing page

Enter username and password

Click login

The first signatory initiates a transaction and input an OTP to complete it

The 2nd user logs into www.absabank.co.ke

Go to Dashboard tab

Select Pending Authorisation from drop down and click "Go"

Select the transaction to be authorised from list and click on "Authorise"
Download and view letter of credit
Visit www.absabank.co.ke

Click on internet banking on the landing page

Enter username and password

Click login

Click on the Customer Service Tab

Click on "Letter of Credit"(Right hand side)

Click on "Download Letter of Credit Request Form"

The Letter of Credit request form is downloaded in PDF format.

How to purchase electricity

How to buy electricity
Visit www.absabank.co.ke

Click on internet banking on the landing page

Enter username and password

Click log in

Select 'Transfer & payment' tab

Select 'Pay my Utility Bills'

Select 'New Payee' under Bill Payment

Select 'SERVICES AND UTILITIES' under Biller Type

Select 'Kenya Power and Lighting Company (KPLC) or PataPower KPLC - Prepaid and enter account number and click next

Select account to pay from and enter amount (not less than KES 200.00) and click next

Check and confirm Bill payment and click confirm

How to do a fund transfer

How to do a fund transfer (Absa to Absa)
Visit www.absabank.co.ke

Click on internet banking on the landing page

Enter username and password

Click log in

Select 'Transfer & payment' tab

Select account you want to transfer funds from and payee and click next

For a registered payee, enter amount, payment description and click next (For a new payee, enter customer details and follow the next steps)

Review and confirm transaction details

Enter OTP and you will get a confirmation screen
How to do bank to wallet transfers
Visit www.absabank.co.ke

Click on internet banking on the landing page

Enter username and password

Click login

Click on Load Airtel Money or Load Mpesa

Select account to transfer from then Select 'New Payee'

Top up 'My mobile number' or 'Other mobile number'

Enter amount and add to payee list if you wish and click next

Confirm details and click next

Enter OTP and click next to complete transaction
How to do a real-time gross settlement (RTGS)
Visit www.absabank.co.ke

Click on internet banking on the landing page

Enter username and password

Click login

Go to Transfer & Payments tab

Select the source/transactional account

Under "Real Time Gross Settlement", Select New Payee or the name of an already saved payee and Click Next

For a new payee, Populate the customer's name, account number, physical address and city

Under "Beneficiary Bank", Click on Lookup and select the bank name from the drop down list of banks

Click on Search and then click on the branch name

Select the currency and transaction amount

Select the reason for payment and click on the check box if you want to add the beneficiary to the payee list

Click Next and accept the transaction charges

Click Next and input the OTP

You see a confirmation screen of successful RTGS
How to do an international transfer
Visit www.absabank.co.ke

Click on internet banking on the landing page

Enter username and password

Click login

Go to Transfer & Payments tab

Select the source/transactional account

Under "International Funds Transfer", Select New Payee or the name of an already saved payee and Click Next

For a new payee, Populate the customer's name, IBAN/account number, physical address, city and country.

Under "Beneficiary Bank", input the SWIFT code and Click on verify or look up the SWIFT code

Populate the intermediary bank swift code and click on "Verify" (not mandatory)

Select the currency and transaction amount

Select the reason for payment and select who will bear the transaction costs(sender, beneficiary or shared)

Choose if you want to add the beneficiary to the payee list and Click Next to accept the transaction charges

Click Next and input the OTP

You see a confirmation screen of successful International Transfer

How to pay your Absa credit card online

How to pay your Absa credit card
Visit www.absabank.co.ke

Click on internet banking on the landing page

Enter username and password

Click login

Go to "Pay my utility bills"

Select your card under "Absa Card" or select New Payee and input the card number and click next

Select account to pay from

Select amount to pay and click next

Confirm details and click confirm.

An OTP will be sent if you selected New Payee.

Need more help?

Call:

Tel: +254 (20) 3900000
Cell: +254 (722) 130120
Cell: +254 (732) 130120

WhatsApp:

Abby: +254 710 130000

Email:

absa.kenya@absa.africa

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Sitemap | Absa Bank Kenya PLC. Registered in Kenya. Registered office: Absa Head Quarters, Waiyaki Way, PO Box 30120, 00100 GPO, Nairobi, Kenya.
Absa Bank Kenya PLC is regulated by the Central Bank of Kenya.

You are browsing banking for:

What do you want to do:

Internet banking help

How to register and manage your account

How to purchase electricity

How to do a fund transfer

How to pay your credit card online

How to register and manage your account

How to purchase electricity

How to do a fund transfer

How to pay your Absa credit card online

Need more help?

Tel: +254 (20) 3900000 Cell: +254 (722) 130120 Cell: +254 (732) 130120

Abby: +254 710 130000

Useful Tools

Our sites

Who we are

Support

Legal

Experience banking at your fingertips

Tel: +254 (20) 3900000
Cell: +254 (722) 130120
Cell: +254 (732) 130120