Meet Absa Bot, your virtual assistant at Absa
How do I get started with Absa Bot?
I'm not human, but I may be able to help
Absa Bot can assist you with simple banking questions 24/7. Here are some ways Absa Bot can help you today.
Services & processes
Absa Bot can tell you which services require a branch visit and which can be completed over the phone, or via internet banking or mobile app.
The Bot can help answer your most commonly asked questions, such as what to do if you lose your credit card or if you need to update your address
Product info & how to
Absa Bot can help answer your most commonly asked questions, such as how to access mobile wallet.
Absa Bot is a conversational platform powered by artificial-intelligence (AI) to attract, engage and support customers with instant, contextual and personalised communication.
Our goal is to provide an instant self-service channel to customers that will change the way they interact with the bank over time.
Absa Bot is continuously learning, and in the near future, will be able to assist with account related questions and requests.
Absa Bot is powered by artificial intelligence (AI technology) and also has machine-learning capabilities.
This means the more you interact with Absa Bot, the more it can learn, and the better it will be able to help you in future.
Simply click on the Absa Bot icon on our website, accept the terms and conditions, and start chatting with Absa Bot in English. Feel free to ask Absa Bot any banking question via text chat!
Because your safety and privacy is important to us, we made sure that Absa Bot is a secure platform. Absa Bot will never ask you for any personal information, such as account number, passwords or PINs.
Please contact our call centre on +254 (20) 3900000 or via cell on +254 (722) 130120 and +254 (732) 130120 to speak to one of our friendly agents.